AutoSave is a smarter way to help your customers save — offering personalized, usage-based energy pricing that adjusts to how they actually use energy. When we can beat the utility, they get a better rate; when we can’t, we'll match the utility’s standard rate.
What is AutoSave?
AutoSave uses your energy habits to deliver personalized savings — automatically.
It’s called usage-based energy pricing: We constantly analyze your usage. When we can beat the utility’s rate, we supply your energy — saving you up to 10%. When we can’t, you stay on the utility.
What is usage-based pricing?
Usage-based pricing means your energy rate is personalized based on how and when you use power. AutoSave reviews your energy habits and works to get you a lower rate.
How much can I save?
Up to 10% off the utility rate when you’re being supplied by Think Energy.
What happens if you can’t save me money?
You stay on the utility’s standard rate — and you’ll never pay more than you would with the utility. No risk.
How do you make sure I won’t pay more than the utility?
It’s rare, but sometimes utility rates are updated after the fact, or there may be a short delay when changing your energy supply, if this happens, we refund the difference.
Do I still pay my utility?
Yes. You’ll still get the same bill from your utility and pay it just like always. The only thing that changes is who supplies your energy — either Think Energy or the utility, depending on which price is lower.
Who do I contact if there’s a power outage?
Your local utility still delivers your electricity and handles outages. Contact them directly — just like always.
Do I need to sign up again later?
No. Sign up once — we take care of the rest.
Are there fees?
No. It’s free to join and free to leave.
Will I know what rate I’m getting?
Not upfront. Rates vary month-to-month, but we guarantee you’ll never pay more than the utility.
How do I know who’s supplying my energy right now?
Check your utility bill — it will show the name of your current energy supplier. If Think Energy is listed, they are supplying your energy. If not, your utility is providing it this month.
Will I be notified when my supply changes between Think Energy and the utility?
Yes. You’ll get an email any time your energy supply changes — whether to Think Energy or back to the utility. This can happen monthly, seasonally, annually, or longer — depending on what offers you the lower rate. No action needed — it’s just a heads-up.
What if I move?
You’ll need to re-enroll at your new address.
Can I leave AutoSave but stay with Think Energy?
Yes. You can choose a fixed-rate plan instead and automatically cancel AutoSave
Can I choose another retail supplier while on AutoSave?
Yes. You’re free to switch to another supplier at any time. Once we receive the drop request from your new supplier, your AutoSave agreement will automatically be canceled — no fees, no penalties.
Can commercial customers enroll in AutoSave?
Not yet. AutoSave is currently available only for residential electricity customers. We’re exploring options to expand to small commercial accounts in the future.
How do I cancel AutoSave?
Just contact Think Energy customer care at 1-888-923-3633.
