With the recent expansion into the Connecticut electricity market, we have collected the most common questions and answers for this initiative.    

If you are interested in becoming certified in Connecticut, register your interest by filling out registration form below.  The next live, virtual training session for the initial group of EAs will be held this Tuesday, May 30th, at 7pm.  Training event details will be provided to those EAs who are selected to participate.   

Once we have successfully onboarded and certified the initial group of EAs in Connecticut, we will announce additional training dates.

CT Market Launch Frequently Asked Questions

What is allowed in terms of advertising and creating marketing materials?

We understand how important growing your business is to you, and we’re here to help you accomplish that goal. This is why we encourage you to make use of the advertising materials, promotional materials, and all other marketing methods (collectively “Sales Tools”) that were created for Energy Advisors to use.

As noted in Poicy 19D of the Terms and Policies, if you decide to create or produce your own Sales Tool(s), then you must receive written approval from the company before you may use them or make them public.

Additionally, the Terms and Policies prohibit certain forms of promotional activities. As outlined in Policy 18 of the Terms and Policies, Energy Advisors agree that they shall not promote Think’s energy products or services or the Think+ opportunity through telemarketing, robocalling, the sending of unsolicited emails, faxes or SMS text messages, mass mailings, or doortodoor sales campaigns. (Section 18).

If you have any questions about a Sales Tool that you created, or a promotional method you are considering using, please email your question to EASupport@ThinkEnergy.plus. Please provide as much detail as possible about your proposed Sales Tool and/or use of a specific promotional method.

Is it possible to enroll hardship customers in Connecticut?

In Connecticut, hardship customers[1] are required to be served under their local EDC’s default service price.[2] In effect, if a hardship customer attempts to enroll with Think Energy, the customer’s electric distribution company (“EDC”) will reject the enrollment.[3] However, hardship customers may renounce their hardship status if they contact their local EDC and complete all necessary steps outlined by the EDC.

To prevent any confusion, the best practice is to avoid soliciting hardship customers. If a hardship customer expresses that they wish to enroll with Think Energy, they must voluntarily opt-out of their hardship status of their own accord.

[1] A hardship customer includes, but is not limited to, any of the following:

(i) A customer receiving local, state or federal public assistance; (ii) a customer whose sole source of financial support is Social Security, United States Department of Veterans Affairs or unemployment compensation benefits; (iii) a customer who is head of the household and is unemployed, and the household income is less than three hundred per cent of the poverty level determined by the federal government; (iv) a customer who is seriously ill or who has a household member who is seriously ill; (v) a customer whose income falls below one hundred twenty-five per cent of the poverty level determined by the federal government; and (vi) a customer whose circumstances threaten a deprivation of food and the necessities of life for himself or dependent children if payment of a delinquent bill is required.

See Conn. Gen. Stat. § 16-262c(b)(3) (2016).

[2] See PURA’s final decision, dated December 18, 2019, in Docket No. 18-06-02.

[3] Id.

Ready to Join?

If you’re an active EA, have successfully completed your background check, and are certified with Think+, we invite you to apply for the Connecticut Market Pilot Program.

Let’s shape the energy future together in Connecticut!

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